Disclaimer: lengthy review, tl;dr at the bottom.

Disclaimer: lengthy review, tl;dr at the bottom.

Picked up my first BMW after test driving about 20 cars over 4 weeks (bought from a different dealer). Picking up a 435i x-drive pretty much got me the same performance as an s4, but liked it's feel much better. Had I purchased said s4 or an M, insurance would have been higher, so these F3x 35i models are a best bet. The dealer I purchased it from is a no warranty joint, but was kind enough to give me their purchase inspection paperwork, indicating this was suffering from the common oil filter housing gasket leak that is common to N55 engines, and that it would be covered under factory warranty (I still have 4mo or so). Nice!

First off, BMW Bellevue never answered and never called me back, but I'm glad. I didn't realize I can literally walk to this place from my office. Extremely convenient if you work anywhere in Pioneer Square or ID or even SODO. Bellevue would have been way more of a hassle for me.

I initially made an appointment, and they had availability within 36 hours (was a day job), phone staff was courteous when I had to reschedule out a few more days, which they had many time slots for. No loaners, but they offer a quick shuttle service as a courtesy if you don't want/need to wait a few weeks before a loaner can be scheduled.

Driving in, you pull up in a lane, someone comes over to you and asks the appointment name, you give him the keys and walk in. You're already in queue so enjoy their fancy coffee, fruit, and baked good while you wait for your name in the nice waiting room with couches, tables and even work booths with outlets.

Name called, and Josh L took me into one of many private offices to discuss the details. Gave him the rundown and few other minor issues and asked if he could look at it. Also, wanted a quote for an MPPK. No hesitation, real friendly, listened carefully, impressive mustache. Plus, asked about my contact method, and sent me a text so I could communicate back and forth easily.

I had no issues coming in as a second owner, and having purchased from a different dealer. I was OFFERED MAINTENANCE as a courtesy. It is clear that BMW does not transfer their maintenance service to a second owner, so this was very unexpected. Nice!!

When I came in to pick up the vehicle, everything was done. Replaced more than one gasket, checked the tensioner and belt (was listening to me), checked and filled all my tires (listening again), adjusted my seatbelt extender, did a courtesy vehicle inspection, changed the oil, washed the car, vacuumed the interior, was willing to replace my wipers for free if needed, and quoted an MPPK (again, listening). Fantastic.

Now, I've never purchased a vehicle under factory warranty but I've had an aftermarket warranty, worked at a shop years ago in my youth, and have turned my own wrenches for about 20+ years, so I've dealt with many dealers in some way. This was exceptional. A premium experience worthy of a lengthy review. Looking forward to working with them in the future and I'll for sure be keeping this review up to date with edits.

tl;dr: bought a used BMW under factory warranty from different dealer, brought in here for gasket fix, service queing was very well organized, waiting area was premium, many transport and communication options, extended maintenance and inspection services as a courtesy, friendly and attentive, work done in a day, car was cleaned, no cost out the door, very impressed.

Cheers!