DoubleOPoo Poo

Review of Palms Casino Resort

The hotel itself isn't bad. It is clean and the to...

The hotel itself isn't bad. It is clean and the tower I'm staying in does not allow smoking (the whole reason I booked two rooms here). There were a couple of things in my brother's room that needed repair, and a couple of things in my room, as well. I rated the hotel at two stars because of the service. I am paying the daily resort fee which includes internet access, however, none of the devices in either room have been able to connect to the wireless. Our laptops can't connect via the hotel-provided ethernet cable, either. My wife works remotely and had to bring her work with her. We arrived here yesterday afternoon, contacted their help desk while we were unpacking, and after 30-45 minutes on the phone, their IT person couldn't figure out what was going on, other than it wasn't on our end. They said they would send someone by, but it is almost 5 pm, and we have gone over 24 hours without a service we are paying for. My wife and I have been using our mobile phones as hot spots so we can get a some work completed.