Stayed in preferred club. Could never get a hold o...

Stayed in preferred club. Could never get a hold of our Butler for any of the included Butler service. It was impossible to get food service pool side since no one ever came. We had our one year anniversary and had to ask a couple times to get the turn down service included for that even after making an appointment
we haven't even seen our butler since the first day and when ive called him, hes never answered .Save your money and stay on the regular side where you will actually get service. Overall, I'm not satisfied with the 'preferred club' service at all. I wish I would have picked a regular room. I would like to add that all the staff on site are very friendly and excellent at their jobs. The maids are great, the bartenders, and food staff made it a very enjoyable experience. It's the lack of preferred club service that dropped the rating and experience for me.