Hannah Choi

Review of Myclean

Since I started having MyClean come to my apartmen...

Since I started having MyClean come to my apartment post-COVID, I've been extremely disappointed - almost shocked - time and time again. I've come home to my apartment barely cleaned almost every time. I've seen cleaning supplies like sponges simply LEFT in my shower, and crusty paper towels sitting on a surface. My home never ever seemed to be vacuumed, even though I always make sure that my vacuum is fully charged. My dishes have been left unwashed in my sink, etc. I can go on and on.

Yet, I stupidly kept giving them a chance because (1) the booking was easy and convenient; (2) once in awhile (AFTER complaining) I would be pleasantly surprised.

Earlier this week, I booked a cleaning for today and marked that I had a dog in my home. The cleaner arrived, and my dog was barking at her (as he does to all strangers). I picked him up, and reassured her that he and I would be leaving the apt as soon as I gave her instructions. Instead, she left in a flurry, and at that point, there was nothing I could do. I spoke to the company who profusely apologized to me, but I still deactivated my account so that I would never use them again.

And then, several hours later, I receive an email from MyClean stating that the cleaner claimed that my dog bit her. This was an outright lie, as my dog was in my purview the entire time - either I was holding him, or he was barking, thus rendering him incapable of biting. He has never bit any human or even any other animal. I'm in shock by this claim, and I am shocked that they are charging the prices they are with incredibly poor service. Please beware. There are plenty of other services and cleaners in NYC. This is NOT worth the headache I've endured today.

Services: Standard clean, Deep clean