Don't trust what they say on the phone.

Don't trust what they say on the phone.

I saw an ad on autotrader for a car and called them to check if it was available and the guy checked and told me that its available. I said im driving from waterloo so need to make sure the car is what it says on the ad and he confirmed everything. I drove in bad weather to go see the car, took me an hour and 10 minutes. I get there only to find out that the car was sold a few days ago. All they had to say was sorry. I drove from Waterloo to but a stupid car at this location and they so conveniently apologized like it was nothing. They started showing me other cars far more expensive. I told them i was disappointed in their service and this was my first and last time going there.

Oh and did I mention that the customer server lady was busy chatting with other sales agents about random stuff while we were just waiting there like idiots.

Anyways, my review is different from others but just know that you cant trust what they say on the phone. They have no idea. Its a shame that a huge business can be this reckless.