Thankfully I planned an amazing anniversary for my...

Thankfully I planned an amazing anniversary for my wife and didn t plan my whole trip in Vegas because this was not the experience of hospitality I was expecting. Upon check in we were told that the room that we paid for in advance was not available so instead of upgrading us like some resorts would do, they downgraded us to a twin with no sort of compensation, only that we would be able to change rooms the following morning. I just went down before checkout to get our new room and was told that our new room would be available around 3pm. So now we have to go back to the same room, unpack and get ready for the day and then pack back up to get to a room where we can sleep together. And again... no compensation was offered. All the years I ve spent in the industry, I m ashamed that a Landry s owner property (something I am normally in love with) has treated us so poorly. Great top notch Vegas customer service. Thought this place was best of the best in that category