I purchased 2 tires and had them installed from Ti...

I purchased 2 tires and had them installed from Tire Discounters at 8701 Princeton Glendale Rd. My sales person was Antwan Isaac and I was charged $649.34 for the tires. I was out of town immediately after the tires were installed, but once I returned I notice the two tires were not a match to the current tires that were on the vehicle. I have (LT315/70R17 DUELER A/T Revo 2) but they installed Revo 3 without my consent.
I called Antwan to ask him about the issue he said that the tires were not available and his exact words were to see if I could find them myself!
I told him that I didn t authorize him to put a different model tire on my vehicle. The following day I located and purchased the proper tires and brought them back to Tire Discounters where they took off the wrong tires and installed the correct ones. After which they kept the original wrong tires that I had already paid for and didn t immediately offer a refund although it was his mistake. Antwan also would not provide me with a number to a manager or supervisor and I still haven t heard anything about my refund of $649.34 for the tires I no longer possess.

In the 20 years of dealing with this organization, Antwan Isaac is the worst sales person I ve ever encountered. He lacked communication, paid no attention to detail, provided terrible customer service and was very unprofessional suggesting the customer find their own tire.

My hopes is that Tire Discounters will take care of this situation by processing the refund in a timely manner and that they will provide better customer service going forward so that nobody else will have to go through this.