This location proved disappointing.

This location proved disappointing.

I had to drive from NW Edmonton to the south as this was the only location with product availability.

When I got home (NW Edmonton) I discovered in my bag a product I neither purchased, need, nor have use for but for which I was charged $14.99.

It is not worth my time to drive to return this useless product given the cost to drive into the city and the time required (wonder if that was their reason behind it - knowing it is enough to irk me, reap them a profit but not sufficient enough to warrant that I make a return trip into the south to obtain a refund).

It feels like this location is taking advantage of the pandemic.

Additionally, the hand sanitizer sold is barely above the new minimum set by the WHO which is now down to 60% alcohol.

The base used to be set at a minimum of 70% alcohol pre-pandemic and the one that I just purchased has ethyl alcohol (now allowed to be used due to the pandemic) at 65%.

This is not what I intended to purchase.

I was not permitted to pick up the products that I wanted to purchase.

The clerks had them at the cash, on a counter, behind them and being behind the counter and screen, I could not see what they put in the bag at the time of the purchase as they had the shopping bag below counter height and out of my line of sight.

I am disappointed with the whole experience.

As my husband uses medical supplies on an ongoing basis (cancer, autoimmune diseases, etc.), it is going to be difficult for me to return to this supplier whom I feel I can no longer trust.

I do not like feeling like I have been taken advantage of so I will attempt to find a different supplier for our ongoing medical supplies as I am sure that there are more trustworthy dealers in medical supplies.

So, while they gained a $ 14.99 purchase I had no intention of making, they have lost thousands in sales that I would have made on behalf of my husband.

It is a sad day when a medical equipment and product supplier appears to stoop to such tactics and adding unsolicited products to purchases of their trusting customers.

A terrible thing to do at any time but most reprehensible during a pandemic while preying, so it seems, on the most vulnerable members of society.

Paint me very disappointed.