JR Lyles

Review of St Regis Hotel resort & spa Bo...

My wife and I took a two week journey through the ...

My wife and I took a two week journey through the islands with the St Regis being a four day stop for us. The villas are quite nice with some very good views. The rooms are starting to get worn a bit as we had a few broken things in ours but nothing to drastic.

The service showed signs of greatness and then at other times we were entirely ignored. The check-in and check out process is spot on. I couldn't have asked for anything more. On the negative side we were introduced to our "butler" on night one and then we never saw her again. It was very disappointing to see other couples "butlers" meeting up with them at breakfast and helping them plan their days events. Don't get me wrong I could pick-up the phone and call for service any time I wanted but for the rates being paid I shouldn't be chasing down service related items. There were three different occasions on this trip where my wife had to wait over 20 minutes to get a check from the pool service area during the day time. At night the service at the bar dining area was exceptional.

The two most surprising thing my wife and I encountered were the number of toddlers present at the resort. We may have falsely assumed this would be a more quiet and adult location. Every morning at breakfast there were no less than 10 screaming kids. My wife and I scheduled a romantic dinner at the French restaurant later in the evening expecting a nice quiet evening. At almost 9 pm a toddler is seated right next to us and began to scream the entire meal. The other funny thing is that the pool that allows children has a swim up bar and full alcohol service. At the adult pool there is no bar or food unless you order it delivered. Why you would have a full service bar for kids is beyond me. The second most surprising thing was when the staff started banging outside the villa every morning around 7 am. They stock some wood cabinets with towels etc for the maids. They bang the cabinets like they are bongos. Needless to say it is extremely loud, so don't expect to sleep in.

Throughout our two week journey we stayed at 5 different hotels. I always judge hotels on the value of the experience they provide my wife and I. For those reason I would rate this place at three stars since there is definite room for improvement.