I had a couple pretty bad encounters with a servic...

I had a couple pretty bad encounters with a service advisor at the quick lane department. I was contacted by the dealership and my situation was escalated. unfortunately it was accidentally escalated to the person who I had the bad interaction with and I wrote a terrible review!

Heather, the service manager at the dealership was quick to act and called me about the issues I was experiencing. She convinced me to give the dealership another shot and I am super happy I did!

I brought my car into the dealership service center and although we couldn't recreate the noise, the service tech said everything I was describing sounded like my struts, so they replaced them as they were covered under warranty. happy to say this is day 2 and the sound is gone.

So thank you to Keith for escalating my issue & to Heather (and Andy!!) for listening to my concerns and identifying the issue. you definitely changed my initial opinion of the dealership and fixed my problem. you are all good people and I am excited to continue to build our relationship. :)