Ever known as a good store. Unfortunately now a ve...

Ever known as a good store. Unfortunately now a very bad experience a few times. A few years ago bought tent, we doubted whether he was strong enough to go to Norway. According to the seller 'people used this tent for snow camping in Norway in the winter'. After purchase, the first stick was already broken at the first time. Because of the bad ventilation it rains in the tent in the morning and it leaks at the seams. Not what you expect from a rather expensive tent intended for real outdoor work (according to their own advice). We received no guarantee on the stick, and they did not have separate elements, even if it was their own brand of tent. So had to buy a whole new stick. This salesman said that the tent was not meant for countries like Norway. Of course we could not bring him back. A year later again with a broken stick. Again it was impossible to buy separate items. Eventually found a few curve elements in the warehouse. We were allowed to buy these, but for the full price. Even though they admitted that the broken stick was a production error (there was a weird crack). Eventually we were allowed to take them with a 30% discount. Both in advice, knowledge, price and service a disappointment!