Jane Cannon

Review of Greyhound Cars

We have lived in the area for almost 20 years, and...

We have lived in the area for almost 20 years, and are aware of the cab companies in the area and their reputations. This cab firm may have many drivers, but the reputation, as I have heard, and experienced, is really crass. They may give the idea of a professional company, but most their drivers have no knowledge of where they are going, or basic customer etiquette, I have used them on several occasions when Keen's, my favoured company, are busy.

On one important occasion, I was with my baby and the driver did not even help me load my pram or luggage in the boot, let alone get out of his car. I had to be at Heathrow, yet he followed his SatNav from Streatham to Vauxhall then followed the A4 from Knightsbridge. The traffic was horrendous, and the driver far from being apologetic blamed me for not telling me a faster route. He then said this job was wasting his time, as he was waiting for local work, and started yelling about how much commission and rent he has to pay to the company.

After talking about this to friends in the area, although local journeys seem fine, never rely on a good service, just expect a minicab service. I do regret ever ringing them. On complaining the controller who sounded like a likely lad, called me "love", which I do not see as professional, he then totally dismissed this problem and obviously was unsure and out off his depth, apologised, but offered no compensation as to how we were treated.

Oh by the way they are also very expensive for the quality of service they claim to provide, and if you pay by card they rip you off with an unfounded surcharge as well, which even banks can be proud off not charging. Rubbish service, expensive, and trying to be something they cannot be.

Stay well clear. I do now believe the reviews on here either must be fake or those of customers who they choose to keep happy.