My 87yr old mother broke her femur slipping on sta...

My 87yr old mother broke her femur slipping on standing water at Menards. I called Horowitz and Horowitz because of their reputation. For 2 plus years we have waited patiently for some resolution of this case. It has been dragged out and I know the game, but it is UNACCEPTABLE to call and be ignored when I ask for a callback by any business, much less attorneys. Just this week I have called 3 days in a row for a simple update....ignored...again!
My mother will be 90 in 2 1/2 months, I hope someone at Horowitz and Horowitz will wrap this case up while she is still with us!

Update...I received a callback from (David) I believe, he was extremely apologetic and informative. He updated my mom and I regarding her case and it was very enlightening to know the stages etc., it is involved.
I would give a higher rating for David but let's see going forward if it continues. I am hopeful it will.
UPDATE 2021

IT'S BEEN 3 YRS, NO UPDATE PHONE CALLS, MY MOTHER IS NOW 90 YRS OLD, IN A HOSPITAL WITH COVID 19, ON OXYGEN AND FAILING.
LAST TIME I HEARD FROM HOROWITZ WAS WHEN I CALLED THEM AGAIN!
NO POSITIVE NEWS...IN FACT MENARDS IS MOVING FOR A DISMISSAL...
MY MOTHER SLIPS IN A PUDDLE OF WATER LAYING UNDER THEIR WATER FOUNTAIN, BREAKS HER FEMUR AND HAS REHAB FOR A YEAR. MUST USE A WALKER FROM THE ACCIDENT.
She never even got a settlement offer!!
WHAT THE HELL GOOD IS THIS LAWFIRM?! PATHETIC! NO URGENCY, NO FOLLOW UP, NO COMMUNICATION!
YOUR FIRM DISGUSTS ME!