Was suppose to have someone come out Friday the 12...

Was suppose to have someone come out Friday the 12th, well they did but never bothered to call me before they arrived as my security camera caught them. Come to find out they had some random persons number on the account to call and then when i called them to find out what they are going to do about it, they said you will have a tech back out in 30 minutes. Never showed up so i went back to work which is why they were suppose to call me before they arrived. Well I get a text at 523pm saying they are on their way, but really they weren't as i hopped on chat to find that out. So here i am getting a $30 gc and a week later is when im going to get someone out....you would think that they would get someone out the next business day to please their customers but they don't. You have lost a customer....