I made a reservation yesterday and today I'm in Pe...

I made a reservation yesterday and today I'm in Pembroke Pines from Orlando and they are saying I never made one when I spoke to them twice yesterday and did it over the phone. The lady Gail was very rude! She hung up on me and everything! ! I'm here with my baby and husband with no place to stay. I have proof that all this happened and they didn't even try to fix things or give me another option.