Door Record, big nightmare

Door Record, big nightmare
We have a maintenance contract for 8 doors all brand Record, we wait up to 6 months for a repair. They are often restarted by phone nothing is done. We had excuses by the quality department but still no doors repaired.
Record, once the equipment is paid for and the doors installed for them the customer no longer exists. UNACCEPTABLE.
THE GARDENS OF MESNIL at Mesnil the King, Director M.RODRIGUES