The bill comes as a 3 x 5 postcard and is white an...

The bill comes as a 3 x 5 postcard and is white and always gets mixed inWith the junk mail. I suggested that either they put it in an envelope or change the card stock to a neon color so that it doesn t get overlooked. Their reply was we ve always done it this way and we re not just changing for you. Also, anytime I have called asking if they are doing repairs in my neighborhood they become very defensive and then say we ve called everybody in that neighborhood before we started I believe lessons in good customer service would go along way at this office