What a horrible experience with this company, woul...

What a horrible experience with this company, would give 0 stars if possible. First we signed a lease for a new apartment back in January. We were then told 6 months later in mid June that we actually lost the apartment, it was supposed to never be on the market. Whether or not it was the leasing company that screwed up here it is still unbelievable it took this long to find out, especially since we had been asking our Realtor for some time to go and measure the unit.
To make this situation worse getting our refund back on the first,last,security and Realtor fee paid was extremely difficult. We were given back a majority of the money that week but a portion of the Realtor fee was not handed over, the portion used as the commission for the agent. That agent had now left the company and since they would be on vacation for 2 weeks we could not get the money back til then. After constantly calling various people at the company, including the owner, we were able to get half this amount back. Communication with this company was impossible as no one would return calls when messages were left for them.
To top it off I was told the owner does not deal with customers and I would not be able to speak with him. Only after getting the owners email and emailing him myself was I able to speed up the process of getting the remaining money back. At this point I was told the money would be sent to me immediately. After more then a week of calling and emailing with no response was I finally able to get in touch with the owner. He said the check had been mailed but they would come and drop it off to me. I was finally able to get the check today 7/8 a full week after they had received the money back from the Realtor on 7/1 and 12 days since I was told this last portion would be sent to me. That it took 3+ weeks to get a refund on money I was owed is unbelievable. Even more frustrating is the lack of communication from the company as numerous calls and emails were never returned as they seemed to be avoiding this situation as much as possible.
Avoid this company as much as possible.