Service Center does not know meaning of SERVICE! ...

Service Center does not know meaning of SERVICE! Made a service appointment a week ago. Dropped off at 8am this morning. No one called me back so I called them at 2pm to check on car. Was told by the service guy that they have not even looked at it! It has set there for 6 hours and no one has looked at it yet? Why did I make an 8am Appt? All I got was lip service and did not care for my business. I did find out by talking to some of the employees in the service department (names and positions will remain private as I don't want them to lose their jobs) that people who wait in their waiting room get priority service over those who make an appt. I guess because they want to get them out ASAP so they don't start complaining! What a sham. They overbooked their service appointments heavily to get the mighty$$$$$. Since the percentage of profit is low on car sales, they get you with the service. Anyway, take your business elsewhere for service.