I'm not leaving this review to defend the company ...

I'm not leaving this review to defend the company as clearly they are struggling. I'm not being paid to write this, nor am I employed by or in any way connected to the company. No I'm writing this to try and give some hope to those who are still waiting for their orders to be completed.

I looked at various sites online and discounted the likes of IKEA as I wanted to find a decent, office quality level of desk that would last. Whilst googling I stumbled across Furniture-work and I'll admit I was impressed by the site and the range. I found a desk I liked and the advertised wait time of 10 working days seemed reasonable.

On 22/06/20 I placed an order, paying by Visa debit, for a 140cm wide Astrada Deluxe C-Leg Rectangular Desk. I received an automated order confirmation by return which gave an expected delivery date of 06/07/20 which was acceptable to me. All seemed well. On the 24/06/20 I recieved another email, written by a human, which said there was a delay due to stock and gave a revised date of "on or around the 08/07/2020". Not ideal as I'd already booked a week off in order to assemble the desk and setup my new environment.

But it wasn't the end of the world but I didn't want the date to slip any further so I replied to the email asking if it was likely that the date would slip again. I waited and never received a reply. I then did some googling and discovered this site and it's terrible recent reviews and the same on Google too and I feared the worst. So I sent another email and repeated through their contact form. Still nothing. Over the course of the week I sent a total of 5 emails and 3 more queries via their contact form.

As of Monday 6th July I had heard nothing and assumed I was in the same boat as the rest of the upset customers and was preparing to raise a chargeback with my bank if I'd heard nothing by the delivery date, today, 8th July. Then out of the blue, at 12pm yesterday, July 7th, I received a reply to my initial email asking if there would be any further delay past the revised date of July 8th. The email simply reiterated that it would be here on or about the 8th. I didn't hold out much hope.

Then at 3pm yesterday I received a shipment notification from TNT stating that a delivery from a company called Bluespot Furniture Ltd in Dewsbury was due to be delivered to me by 6pm today. Now I'd never heard of Bluespot but a quick google showed they were a britsh manufacturer who did indeed sell the same desk as I ordered under a different name and for more money. But I took this as being a positive move and awaited to see if anything did arrive. At around 10:30 this morning a polite TNT man arrived in a TNT van with the 3 parts of my desk, all well packaged, all intact and after assembly I am very, very happy with my new desk.

Like I say, this isn't a boast and I'm certainly not going to defend furniture-work but it seems to me they have made the mistake of rather than facing up to their problems when they were swamped with orders, they seem to have adopted the 'ostrich' approach and stuck their head in the sand, stopped talking to their customers yet carried on taking their money not knowing when the COVID affected supply chain would be able to complete the orders. And to claim that they were 'operating as normal' would only have infuriated people further. So I hope I'm not alone, I hope they are now getting on top of things and starting to supply the goods you have all ordered. Failing that I hope nobody is out of pocket. I note that delivery times on their site range from 5 days to as long as 30 days so perhaps they are being more honest now. Only time will tell. But I can honestly say that, on at least one occasion, they have indeed supplied one customer with what I ordered.

To Furniture-work I would say - Stop. Stop damaging your reputation any more and hold your hands up. Suspend orders and contact all those you have disappointed and give them an honest and accurate ETA for their goods or offer a full and immediate refund. Good luck everyone.