Alva Mulgado

Review of Omni San Antonio Hotel at the ...

If I could give them 0 stars I would! Horrible hor...

If I could give them 0 stars I would! Horrible horrible customer service from the manager Francesca. Our rooms were infested with roaches and I have it in photos as well. I was staying in a double bed and their solution was to move us into a single bed room with a pull out bed. It is me, my husband, and mom and my mom has back problems. That pull out bed was horrible and the manager offered no solution.She is highly rude and we would never stay there again. Avoid it. According to her they did not have double beds anymore nor she offers us an extra single room at all. The roaches were on the bed, horrible solution, and horrible customer service.