Lacie Moore

Review of Melanie Adams, M.D., P.A.

Just got back from Dr Adams office without being s...

Just got back from Dr Adams office without being seen. This would have been my third time seeing her. First time was good-she's a good listener and cared about what was going on with my skin. 2nd time I waited 75 min to be seen despite me showing up on time for my appt. Today's 3rd time was horrible. I walked in for my appt at 11, the receptionist said I didn't even have an appt today (I showed her my 4 emails and 4 texts from their scheduling system confirming this appt) and that if I waited a little bit she promised Dr Adams would see me by 11:40. My daughter and I waited til 11:50 and got taken back to the room. There were 3 patients still ahead of me and a pharmaceutical rep that randomly walked that she promised to spend time with. I knew i wasn't going to get seen anytime soon.

I waited til 12:10 and gave up because I had another appt and needed to get my daughter home for her nap first. So I walked back to the receptionist and asked for a refund for my copay. She told me she can't do that and I need to wait for Dr. Adam's to finish with her current patient so she can come out and refund me. I waited some more (my 19 month old daughter was such a trooper). Dr Adam's finally came out and told me she was busy and couldn't refund me right now. I asked if when she does get around to it will I get an email confirmation. She said no, but she will call me later today. I asked her how could I trust that I will actually get refunded and she said "it's a two way street... I trust you to come in with money for a copay so you need to trust me that I will refund it."

I trusted her and paid her to see me on time.. I always give doctors an extra 30 min or so, not that I should have to, but I know that's the world we live in.... 1 hour and 20 min is absolutely unnacceptable. Last appt I waited over an hour and she blamed it on being away for a conference the week before. Today she blamed it on the holidays.. which were 7 weeks ago!

Dr. Adam's, stop blaming your lack of organizational and aministration skills and lack of decent staff on conferences and holidays! You have a nice beside manner and are a very nice person but today's entire experience was unacceptable and you know better.

I won't be back.