Very sad to see how this hospital has changed. wou...

Very sad to see how this hospital has changed. would never recommend anyone take their dog to this hospital. From the moment you walk in the receptionists are rude and arrogant and treat you and your pet like a production line..
the vets are uncaring and misdiagnosed my dogs condition.. was as if he was in a rush..
took him back a week later and saw another vet who was just as bad. in the end had to have a CT scan and was quoted by the vet. fast forward a week later the day of the CT scan get their and the first thing the receptionist said "are you aware the cost is an estimate and will be more"... hadnt even been in their 5 seconds and she didn't even look at my dog just wanted me to agree to the fee. i was so angry told her how can you on the day of the scan do this to people. mind you the cost was $1200 which i struggled to pay but did it for my dog..
disgusting all about money they do not care about you or your pet...
finally get the results back to be told they can't even do the operation they have no surgeons to do it... after 4 appointments and spend nearly $2000 my poor dog still very sick has a rare condition.. took him to the advanced vet care in kensington and had the best vet help me and my dog.. he is still sick but this vet was genuine and with medication will help me manage my dogs condition..
also must say with covid restrictions the lort smith are overboard you can't even be in the room with your pet so to be honest who knows if they check them properly... do not go very uncaring and money grabbers