K. Snijder Review of VIA-Direct.nl
After having to wait for more than two months for ...
After having to wait for more than two months for the order and after two "failed" delivery attempts where no one ever appeared, I unfortunately had to cancel the order. Be warned this is a broker! The customer service itself cannot answer anything and they time and again fail to get in touch with the actual supplier somewhere in Germany. Received a confirmation of the delivery twice by telephone and by e-mail, but nothing was ever delivered on the agreed date and time. The dissatisfaction with the non-compliance with the agreements was the reason for customer service to present me a choice; or cancel or (again) wait! The customer service is extremely rude and laughs at you over the phone when you present them the problems instead of taking care of a correct settlement. In short, save yourself (much) time and (even more) frustration and order from one of the many (web) stores that do deliver the ordered products.
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