Service center is a joke, not sure if they are laz...

Service center is a joke, not sure if they are lazy unqualified or just dont care. Took my new 2019 tundra in, was hearing noises in the rear suspension area, was told they "inspected it" and found nothing, waited for 2 hours. When they brought it out I heard that same noise again, one of the mechanics rode with me and said he heard it too, that he had seen this issue before. I was advised to leave it over night, I agreed. I got a call around 9 am give it take saying they fixed the issue, (these guys are a joke) I get told that the issue was 3 LOSE LUGNUTS in the front passenger tire, that was causing that noise. I didn't believe it, I go to pick up my truck (the shuttle was an hour late to pick me up no phone call or anything to inform me he was running late), I had to call and speak with the service manager who was no help all he said is "he is down town that's why it's taking him longer to get to you", like seriously dude? I finally make it there and there is no one there to help me, they bring my truck around and guess what...... yes that freaking noise is still there. I finally said enough and took my truck to San Marcos Toyota, and the mechanic tells me I have a bent axle, they told me it was built like that and that they would fix it. San Marcos Toyota is awesome put me in a rental car and keeps updating me.