Neil Wood

Review of InterContinental Abu Dhabi

Luxury might be a stretch, but it's certainly dece...

Luxury might be a stretch, but it's certainly decent enough. Clean rooms and the location is good, but you can see it needs a refurb from the last one completed in 2007. The restaurants serve good food, although a real 'down' is the breakfast service. Terrible, terrible for a supposed luxury hotel to have staff clearly not trained, and a strong feeling that the guest gets in the way of the general aim of getting as many people fed as quickly as possible and then get those guests away somewhere else. It is literally food by numbers - you're given a number and told to sit and wait, then seated and left alone, and when finally getting coffee or tea it's cold, never to order, no milk given, no spoons etc - really, really basic things - and the staff look hassled and untrained. I'm sure they're perfectly decent people, so this is a management issue.