Debi Allen

Review of Wayfair

Best service to place an order and take your money...

Best service to place an order and take your money but follow up customer service is horrible. I received the wrong item. I was on hold for 60 mins and then the call was disconnected. There's no way for me to return it online - no option to return wrong item, only to return item I ordered, which I DID NOT RECEIVE!!! I have to speak to a customer service representative. So now I'm holding again for another hour until a rep picks up the phone.