Katherine

Review of Reeves Communications

My husband and I are extremely disappointed with o...

My husband and I are extremely disappointed with our experience here, especially with the customer service. We walked in a few days ago for the first time and no one greeted us, a man asked someone to help us since he was busy. Josie approached us and asked what we needed, she didn t seem super thrilled to work with us. We said we were interested in the white gmc dually and wanted to look at it. We walked outside and Josie looked at me and asked when is the baby due? while staring at my stomach. I am NOT pregnant and have never been asked that before! It was extremely rude and i was completely shocked that someone would ask me that, on top of that it was a salesman!! I told her I wasn't pregnant and she said oh with the wind blowing it looked like you were. Sorry . You never ask anyone that! It was already off to a rough start. She did not seem happy and was very awkward. We said we were going to trade in my husbands truck and we would be back with the truck since we were in my car. She said ok just send me pictures of the inside and outside. My husband tried to get in touch with her. Sent her THREE different emails, she said she couldn t open any of the photos which wasn t true since he tried several different ways and she only responded once to us. We showed up to the dealership today and she met us at the truck and said I ll get the keys came outside after about 5 minutes and said there was a hold on it. We said we wish you would have replied to our emails, we were wanting to buy this today. She said in response The pictures weren t opening and there has been a hold on it since you guys were here last. Why did Josie never say anything to us about their being a hold and why did we waste our time with her? We have bought SEVERAL vehicles and have never witnessed someone so unprofessional!!