Justine H.

Review of Anderson Residential

AVOID IF YOU WANT YOUR DEPOSIT BACK

AVOID IF YOU WANT YOUR DEPOSIT BACK
I ve been renting with letting agencies for years and in a few different countries but I ve never seen that level of dishonesty.
My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn t in a great condition when we moved in but we knew it was a temporary place for us so we didn t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left that I can t understand. Besides that, no help with property maintenance which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it s only because the future tenants (whom we ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it.