Ophelia Hall (Brooke)

Review of H.M. Heckle

The company refuses to allow you to speak to a rea...

The company refuses to allow you to speak to a real person, only allowing you to leave a voicemail and never calling you back. They bought my apartment about a month after I moved in (Weatherstone Apartments in Horn Lake) and it has gotten horrible. My hot water had gone out over 15 times (in one year!) yet I am constantly ignored by the building manager and company. I am taking this to the Better Business Bureau and will be looking for further action to take against this company. As with the other reviews, the actual maintenance system is not viewed by the maintenance staff and is never marked correctly, usually asking for a cancelation of the request instead of keeping it open. Absolutely horrible company!

Update: My hot water got fixed, finally, but it's still difficult to get anything fixed. It's like pulling teeth, so it's a very annoying place to live when something goes wrong. I definitely won't be a long term resident.