I so want to love this place but most of time when...

I so want to love this place but most of time when I order to go they always mess up. Tonight I ordered 2 patty melts, 1 with regular fries and the other with sweet potato fries. When I got home they both had regular fries well I could have lived with that but the hamburger meat wasn't done on either burger. I'm guessing that burgers is not 1 of their specialities. Disappointed once again!