The hotel has everything to be 5 stars, but so far...

The hotel has everything to be 5 stars, but so far there are many 4 star coastal hotels in Europe, Israel, etc. in some respects are superior. I liked a lot. Rooms. Staff attitude. Roomservice. Delicious breakfasts. The chefs cook great. The location is good. Quite quiet at night and in the rooms too.
Of the shortcomings. It is almost impossible to get through to the hotel. Nobody picks up the phone. Strange beach towel system - one at a time for a card. Those. it turns out I have to wipe myself with the same towel that was lying on the lounger, and then lie down on the wet one. Can't you give out 2? In foreign 4-star hotels, these towels are generally given without an account. Taking into account the amendment to the Russian reality, at least 2 can be given?
There are no back machines in the gym - none at all. And for a 5-star hotel, the gym is not really big. There is no punching bag or abs benches.
In restaurants, a very noisy company will surely sit for breakfast, discuss something loudly, laugh at the show ... But the staff does not take any measures for a comfortable stay of others.
And they smoke a lot ... both in restaurants and on balconies, ... You come to a seaside resort to breathe sea air, and breathe cigarette smoke.