Marco Riva

Review of Intercontinental Bora Bora Res...

The background vegetation of the resort is really...

The background vegetation of the resort is really lush and well cared for; the beaches are white, the water is low and transparent, with many tropical fish and even manta rays that come regularly to shore at lunch time to be fed by the pool boy, to the great joy of all the tourists who admire the show. An earthly paradise. So why a vote so low? The two stars are due to the structure and its management. There have been many (sometimes small but many) things that in a five-star resort (and what you pay for!) shouldn't happen. I could take the example of the room keys, one of which was working, the other, although we had gone to the reception several times to change it, it never did its job. I don't want to make a list of what didn't go as it should, because it would be long and, unfortunately, it also includes some points regarding hygiene, but I can't overlook how we were treated on the last day of our stay (departure from the planned resort at 18.00), when in reception they demanded the payment of the check-out absolutely at 11 am and not in the afternoon as we had asked to be able to include also the lunch of the same day that, in the end, we paid in dollars with obvious discomfort of the employees which, evidently, are not prepared for cash payments. Furthermore, before leaving the resort, none of the employees came to say goodbye, to thank us for having stayed there, no one 'celebrated' us, which, instead, happened another Polynesian resorts where we previously stayed. In short, the resort is very beautiful from a naturalistic point of view, but you only feel a number (paying) and not a person. I want to point out that in all this we have also met good people, professional, but very kind and helpful, who genuinely interested us and made us feel at home: Claudia, manager of the South Beach Bar at the beach, Charlene, the intern and maitre of the Reef Restaurant.If it hadn't been for them, I would have definitely given a worse rating.
If you choose this resort you will certainly not be hurt, but certainly you will have to adapt to certain situations that you might find unpleasant. My thought is that on vacation, and especially in a luxury resort, I should be pampered instead of having to adapt to what doesn't suit me. I therefore believe that the price / quality ratio is not in favor of this structure.