John Colantuono

Review of Dana Lincoln/Mercury

After four vehicles I am done with this dealership...

After four vehicles I am done with this dealership.

Good Luck trying to get a loaner vehicle if you need service on your vehicle.

I have a recall and my Hill Assist Warning light on my vehicle that my wife drives. I use my vehicle to go back and forth to NYC for work so a second car is needed.
I called for service with a loaner and was told that the next available date is February 9th. I had to look at my calendar to see what day we are in 2020. How can that be remotely possible.
I told them that I needed a loaner as my wife needs a vehicle when I am at work so she can commute. They said to bring it in and they can work on it without a loaner. They couldn t give me a timetable of when my vehicle would be returned.

I explained to them that the last time they took my vehicle I did not get it back for almost two months, yes two months. Why would I ever trust this dealership to get me back my car in a timely fashion.
I went through this same ordeal last time with no loaners and Mike Varerla(only great person at the dealership) helped me out and getting me a loaner.

I was told that the loan manager was cancelling any appointments with loaners until the end of January. Great job on that decision! The loyal customers do not come first.

So now I am stuck driving a car with a service light because my wife does not feel safe and has a service light on. Again, great job Dana Lincoln.

My vehicle lease is up on February 15th and there is no way I will lease from Dana again. Like I said, this is my fourth vehicle with Dana and you think they would actually do something for their loyal customer but that is not the case.
If you have your heart set on a Lincoln, find a different dealership with a better service team or you can do what I am doing and finding a different company that will put their customers first.