The large air filter in the attic needed changing,...

The large air filter in the attic needed changing, and Pete, who has been here before, came and was extremely thorough. He noticed that an air purifier that was supposed to be installed in June, along with other upgrades, had never been installed. He immediately made arrangements for that to be done today. COVID interfered with the availability of the purifier at the time. Appreciate the honesty and solution-focused action.