The reception was poorly logged in during an hour ...

The reception was poorly logged in during an hour but a quarter despite our reservation through the site and the receptionist was bad in dealing and insisting that we booked does not include breakfast and dinner buffet and we assured her that our reservation included and was insisted and we had to inform her about the reservation email and the room card and the elevator were not programmed on all days The residence did not have us the second day after we returned from the pool to go to the reception until they activated the card and the room had some malfunctions, the conditioner was not working, so we had to ask for maintenance daily at 3 am and the administration did not initiate an apology or change the room to us and did not give any attention to the ratio The hotel facilities are good, but the pool needs to be heated, the water and the beach were dirty and full of dirt. The breakfast and dinner buffets were great and varied. The whitterservice service is excellent in total.