Andrew Smith

Review of Train4Life

BEWARE. FIND A BETTER CLUB. I was a member for 4 y...

BEWARE. FIND A BETTER CLUB. I was a member for 4 years. Out of those 4 years, the 24 hour access doors at the old location and now the new location both would NOT work about once a week. Equipment gets broken and stays broken for 6 months. I asked for a receipt for my insurance reimbursement, the owner told me "we don't have to give you this. We do it as a courtesy" The owner pretty much told me that I should cancel my membership due to my "false expectations" because I expect a 24 hour access door to work properly and because I 'expect' a receipt for the year to get reimbursement from my insurance. This was from Ed the OWNER. I cannot believe this guy is still in business. I attached the email he sent me just so you can get an idea of who the person is that manages this place. Complete arrogant narcissist with zero people skills.

Here's what he wrote:

Good Afternoon,

I have reviewed your email, and would like to take a minute to respond to a few items detailed in your complaint. First, I appreciate you taking the time to write your thoughts in an email. I personally prefer wroking things out face to face with people, but I can appreciate that this venue may not always be available to us. I and my staff take great pride in our facility and the services that we provide. It seems as if you have had a negative experience and it is that experience I would like to discuss. It is my belief that most communication gaps exist because of a level of false expectations. As a gym owner my expectation for the members is to be respectful while in the gym(language,cleaning, putting weights away, and paying there monthly bill) The members should expect a courteous staff, and educated training staff, a clean facility and the gym to operate at is optimal performance. I think that these are the expectations that we try to communicate with members.

In your case it seems you were having an issue with your ID card and per request we replaced it. As for your card not working this weekend, I'm not sure what the problem was although oif it was Sunday, its quite possibly due to the fact that Eversource was working on the power?

Your request for Insurance reimbursement is something we do as a compliment to your membership. We are not required to do this,, but we do as we understand that this helps our members with there overall cost of membership. I see that your request was taken on Thursday and was processed on Monday. It seems that is a 72 hour response on something done purely as a courtesy??

We operate a 24 hour club for pretty fair fee(albeit that's my opinion) I agree that you may be more comfortable at another club as I think we have two very different values of expectations. With that being said, Our cancellation policy requires you to fill out a cancellation form in house. We do this as a matter of record, to protect both parties.

I will continue to strive to make my club the best that it can be, and I will always utilize constructive criticism as the backbone of those improvements.

Thank you

Ed Mazzuchelli

Train4Life