Ashley Fenstad Tyler

Review of Forest Park Medical Center

Nice BUT needs improvement... Ok, here's the deal....

Nice BUT needs improvement... Ok, here's the deal... FPCM is one of the nicest medical centers I've been in, the reception / waiting area is super nice, new, and clean, and the rooms (inpatient at least) are definitely impressive... BUT 3 things that really REALLY bothered me.. Bothered me enough to write this post. 1) The Staff: the receptionists are extremely defensive, and seem annoyed to be there. The RNs need to work on their bedside manner and ACTUALLY LISTEN to the patient and not just respond with text book quotes of how the patient is supposed to feel, and definitely could be a little more friendly. The TECHS have all been super nice, and are the only people that balance out how the rest of the staff makes you feel. Even the CAFETERIA staff were extremely rude and acted like we were inconveniencing them. 2) The Cafeteria Hours: RIDICULOUS. Closed more often than open. And dinner is 5 to 6pm. One hour.. Really?!? Last but not least, 3) The WIFI: if you have a Mac, don't expect to be able to connect EVER... Your iphone will connect, but not laptop.. According to the defensive receptionist, the problem is MY COMPUTER. And there is no solution, sorry about ya. That is so unacceptable, you clearly have a problem with macs and your server, and have received multiple complaints / issues about it, SO FIX IT. Overall, if you are a guest of a patient, the experience kinda blows.