Marc Sabin

Review of AMSCO Windows

SEE FOLLOW UP BELOW: I have been trying to make co...

SEE FOLLOW UP BELOW: I have been trying to make contact with someone to address a warranty issue on an Amsco window beginning with a letter on I sent on 2 Feb. I have placed calls to Amsco on 2/23, 2/24, 3/2, 3/6, 3/7 and 3/8. Everyone I have reached has been courteous and pleasant to talk with. Unfortunately nothing seems to happen with respect to obtaining a response to the information on the problem that I have submitted other than referrals to different people. This is most disappointing.

I was contacted by AMSCO on 3/10 and a solution to this issue was proposed by AMSCO. After satisfactory completion of the work, I will update this review.

FOLLOW UP: After making contact with Andy S at AMSCO, we agreed to a resolution of the issue on 10 March, the measurements were taken by Vernon of Builders First on 17 March and the window was installed at the scheduled time today, 30 March.

I appreciate that AMSCO and Builders First worked with me to reach a successful resolution of the issue. The new window looks good.