First of all I have never been a part of a calamit...

First of all I have never been a part of a calamity of errors like the one I dealt with at Double Tree by Hilton Berkeley Marina . We where in town staying at the Berkeley Marina because my son had a state championship hockey game. My wife and I put the kids to sleep and sat out on the balcony talking when I notice a rodent running towards the bed at 10 PM . My wife looked under the bed and screamed waking the kids. There where multiple rodents in our room and we have a video and pictures to prove it. My kids where freaked out and I could not get them off the bed to get out of the room. We called the front desk and they said they would send help but right now they are short staff. 2 more phone calls and 45 minutes later they finally moved us but not before we watched the rodents climb in and out of our suitcase and shoes. It was after 1045 PM when they moved us to a room that was nowhere near as nice as the one we had but it didn't have rodents so that was a plus. Nobody was able to sleep I should have packed up the car and left.The next day I complained to the food and beverage manager and he promised to have the Hotel manager call us and resolve this issue to our satisfaction. The manager never called. He claims he did but we have no voice mails or missed calls on our phones. Several days went by and nothing I filed a formal complaint to Hilton they said they would call in 72 hours but they didn't they sent an email stating the Berkeley Marina hotel gave us back 40,000 points. Very nice of him since I paid 47,000 points for the room. It gets better I file another formal complained the lady gives me 10,000 points to make up what the Hotel failed to give me. They also gave me an additional 30,000 points which are nothing compared to what we went through. The lady then tells me she will have someone call me within 72 hours and it's been 6 day's and no phone call returned. All I wanted was someone to call me and apologize. Apologizing in an email is very unprofessional to me. We are Hilton Honor members questioning whether we should continue to be HH members.We where not treated with respect and we are extremely Unsatisfied with Hilton. I will not reward them back with my loyalty. Why would I want to use the Hilton chain after this incident? Perhaps for their complementary Rodents.