I am the President of my homeowners association. W...

I am the President of my homeowners association. We are a Community with over 400 homes, Recreation facilities, and gated. I have served on the board over four years and worked with Vanguard before I was president. An owner complained to me the other day about Vanguard and also commented that Vanguard had a bad overall rating online. That surprised me because my board and community have had the same manager for the last 4 years. We are very pleased with our manager, the inspection reports, violation reports, manager's reports at meetings, and financial statements which we get by the tenth of the month. The owner who complained to me had received a late notice and fine. The notice and fine were justifiable.

I Googled Vanguard read many of their reviews. Yes they do have a two and a half star rating, but if you peruse those reviews, the negative comments and ratings almost always seem to come from disgruntled residents. Vanguard has a tough role to fill. With 400 homes, they're are always sending out late notices and violation notices. When it comes to repairs and maintenance, the timing is decided upon by the board. The maintenance of our community is based upon a budget. Issues that can wait and are of financial consequence, are often put on the back burner until they can be built into our budget. This has nothing to do with the Vanguard, yet I noticed a comment or two about items not being repaired properly or time. This and other recurring annoyances have been covered in news letters time and again, but there are still complaints.

In closing, I am giving Vanguard a 5-star review, because they do their job well. They are contracted to follow the boards directives, apply principles of law, educate the board, collect assessments from the owners, and protect our property values with enforcement policies. The consequence is some angry owners and for the rest of us who pay on time and mow regularly, such enforcement ensures our peace of mind. If you can say anything kind, please do. I believe they deserve to hear from the satisfied silent overwhelming majority."