We are trying very hard to support restaurants, ba...

We are trying very hard to support restaurants, bartenders and hotels through this pandemic but unfortunately this stay was challenging. The young lady who checked us in was delightful, but we were in the 15 floor and hot water for showers was luke warm at best, the room temperature was frigid and despite our best efforts there was not a heat option. Those who frequent Hyatt s recognize lots of pillows but slim bedding options for warmth.