We picked this hotel for a staycation. It is one o...

We picked this hotel for a staycation. It is one of only a few in the heart of downtown Palo Alto. It sits at the end of downtown and very easy to walk to where we had reservations for dinner. The staff was AMAZING!!! I cannot tell you enough. Working in customer service, I notice and appreciate when I see people go above and beyond. The Jazz at the front desk always knew the (last) names of each guest, were very polite and helpful. The rooms were clean, and because we were celebrating a birthday, they went beyond to make us feel welcome with a cupcake! The only negative was when we got there, the valet was horribly rude, and I do not tip on rude behavior. When we left, there was a new valet and he was just as friendly as the rest of the staff. I would absolutely recommend this hotel.