W

First, they double-charged us for our reservation....

First, they double-charged us for our reservation. Then they put us in a dirty room, with spiderwebs, dead bugs, and stained floors, and even a plastic cup half-filled with old coffee left in a nightstand drawer. Then, we realized our room had no hot water, and it took several calls for us to be informed that they had been having issues for some time with the hot water in their rooms. Three days later, I realize they charged an extra $60 with no explanation, after assuring us they'd refund some of our money for the bad experience we had with them, a refund I've yet to receive. Absolutely horrible experience, I will never be staying here again.

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