Elizabeth Kennedy

Review of Toronto Research Chemicals

This company is impossible to get in contact with ...

This company is impossible to get in contact with and did not ship items correctly. For over a month after I ordered an item, I was unable to get in contact with them via phone or email. After many emails, I was provided with a tracking number which showed that the item had been shipped to my university a month prior, but had only included the generic university address with not information specifying which specific building or lab the item was supposed to be delivered to. The shipping dock was forced to return the item to sender because I work at an institution with hundreds of labs and it would be impossible to identify where the item should go. I lost a month and a half waiting for this shipment, and then ended up spending slightly more to order from Sigma and received the item within a a few days. Order from another company if at all possible!