Alen Express

Review of Toyota of Grand Rapids

Toyota had a recall on their corollas, i waited 2 ...

Toyota had a recall on their corollas, i waited 2 months for an appointment, take my car there for the replacement airbag to be put in, waited at the dealership to be seen and there is 3 of them just hanging around their computers only one of them was helping a customer so i waited about 10-15 mins before the one worker that was helping a customer turned and said can you help the gentlemen standing at the door hes here to pick up his car. I take my car home and airbag light is on, WAS NEVER ON BEFORE OR ANY ISSUES WITH IT, call Toyota and they say its probably not the airbag and if its not the airbag than it will be coming out of my own pocket! first off why dont you just schedule an appointment and see what it is instead of saying its probably not the airbag cause that right there is a give away already that your going to try and charge me for your worthless work cause my car was perfectly fine before your workers touched it. Airbag light never turned on never had an issue, will not buy, recommend you to anyone, nor will your little service department see any cars we own. Dont recommend this dealership to anyone anymore horrible experience, but i just read some reviews doesnt seem to be the first one for some people