Kevin Kirk

Review of Mohonk Mountain House

We went to Mohonk at the end of July,2013- It was ...

We went to Mohonk at the end of July,2013- It was a day experience. We planned a horseback riding excursion and lunch package which was actually very affordable. We enjoyed a wonderful day at Mohonk. However, I really wanted to comment on the demeanor of the employees at the stables.
The people who did the actual trail rides were actually very personable and nice. There were two other memorable employes though that were frankly offensive and rude to our entire group. It was really a disappointment. Both of them seemed to be tired, cranky, and sarcastic and not very good at working with people. Maybe it was the day, but on my worst day dealing with people I never had the tone, attitude or rudeness that these two possessed.
When my 13yr. old stood waiting for directions to mount the horse, the attendant said"get on the horse"- when I commented to him that a little more direction my be needed the boy was only 13- he then said"It's not rocket science." He proceeded to engage in an argument with me until I said "I cannot believe you are arguing with me."
The woman in charge also had an offensive attitude. While giving direction she barked at each of us, and when the hand position of one of our party members was incorrect she grabbed his hand and said "No, this way". Honestly If they had gone on the trail with us, I would have asked to end my experience. It really was a terrible experience and I was both shocked and disappointed. I am so very sorry that these 2 employees were so miserable. It really was embarrassing.

Fortunately the trail ride was pleasant, and Mohonk has always been one of my favorite places ever!