Bethany Chastain

Review of Hennepin County Medical Center

Be very clear with them about what you are going i...

Be very clear with them about what you are going in for and make sure that it aligns with your insurance policy. They billed my insurance incorrectly and when I called to correct it they were very unwilling to comply. This is a hospital with clinics WITHIN the hospital (vey confusing for the average person). You will be charged as an "out-patient" for visiting the OB/ GYN clinic (or other clinics within the hospital). Your insurance may not cover a routine visit or what you assume to be a routine visit. I would recommend going to a regular hospital that does not have this kind of confusion.

Also, the call center for scheduling spelled my first and last name incorrectly when I was setting up an appointment. They also entered my insurance ID number incorrectly. So when I went in for my visit, it took them nearly 45 to find me in the system. I wish I had left at that! The OB I spoke with was very unhelpful in providing other options for delivering a baby besides in their clinic. She clearly held a lot of biases and her information was faulty. I have done a lot of research since then and she was wrong on many of the things she told me about midwives, birthing centers, and insurance coverage.

Just want to put some 1 star reviews out there. This is not a great place to receive healthcare--especially for woman who are in a vulnerable situation (like pregnancy). I don't think I have ever written a review in my life, but this felt necessary. I would strongly recommend looking elsewhere for healthcare.

Also, notice that most of the "5 star ratings" are given by a random "Google User " Not super trustworthy.