Overall a lovely store, however we have had some n...

Overall a lovely store, however we have had some negative experience today. When buying a hamper, we had a very unknowledgeable and unhelpful sales assistant Asmath. He declared that we couldn't buy a hamper because there was no champagne inside. We were quite confused until another assistant explained that we needed to pick a personalised bottle from another floor.
Surprising for usually high level of service