Mindy Berson

Review of Wentworth by the Sea a Marriot...

What a lovely grand hotel. Spent the weekend ther...

What a lovely grand hotel. Spent the weekend there. Needs to improve in some areas. The check in person was not very helpful, she gave us our room keys and that was it! She was unkempt . No explanation of what the hotel has to offer at over $400 per night. We found out that there were 2 pools, restaurants, tennis court and gym by asking the next day when we needed to find the gym. Really need a better check in process, they were not even crowded. They have turn down service by request only. I was wondering why it was not being done. At the other high end Marriotts I did not need to ask. It says free parking on the website but they need to put up a sign that informs you there is a charge for valet. Saw the charge on my bill and questioned it. I did use the valet but they did not know that at check out. I questioned the charges and they took it off. I would have gladly paid it and used the service if they informed me in advance.
In the morning at 7:30 am ( Saturday) housekeeping roll out their carts and talk to each other directly out side our room for over 20 minutes, loudly. That afternoon 4 carts are in the hall outside our room again and they are just outside talking again. Forget taking an afternoon nap.
On the brighter side the restaurants, lounges and grounds are beautiful. The doorman was spot on and always very cheerfu and helpful. They have a van that will take you and your party into town and pick you up. They were very accomendating. Both those employees were a delight.